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Shipping & Returns

At present because all items are free shipping, we ship ground only by Fed Ex and UPS. In some cases we will ship with the USPS. Once orders are placed we will contact you if there will be a delay or if the item is backordered. You will have the option to cancel your order at this time. In rare cases some products are custom made to order when the orders are placed which takes more time. Most products ship within 24 to 48 hours. High end products can take up to 96 hours to ship. Please keep all emails, confirmations and proof of your order.

Please call us within 7 days if the item(s) are damaged in transit or defective. You can email wtonlinepetsupplies@mail.com or fill out our contact form on our Contact Us Page. Please have your order number and tracking number on hand. If you believe the item to be damaged, do not refuse it or try to ship it back to us before contacting us. We will do everything we can to resolve your issue. You can also call our direct line at (818) 817 1685. Please be patient if you have to leave a message, we will get back to you the same day.

Please keep the item(s), original shipping box and packaging materials. Note: We will not accept any returns without prior return authorization. Our goal is to provide the best quality products and we pride ourselves on our customer service. Multiple items ordered may arrive in separate boxes/packaging

Freight Damage

While we are confident that our packaging standers are adequate to protect your products under normal handling while in transit, we realize inevitably that damage can and will occur. We firmly believe that transportation companies need to be responsible for mishandling freight and we will work with our customers to ensure that their claims with their carriers are resolved to their satisfaction.

 *Shipping: We do ask you to cover the shipping cost of returning or exchanging unless it is a manufacturing defect.
At present we only ship to the continental US


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